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1. Business Continuity and Disaster Recovery: Include when services are business-critical or when handling sensitive data

2. Change Management: Include for services requiring frequent modifications or updates

3. Subcontractors: Include when service provider may use third-party suppliers

4. Intellectual Property Rights: Include when services involve creation or use of intellectual property

5. Insurance Requirements: Include for high-value or high-risk services

6. Exit Management: Include for complex services requiring transition planning

7. Service Credits Cap: Include when implementing complex service credit mechanisms

8. Regulatory Compliance: Include for regulated industries or services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Metrics: Detailed performance indicators and measurement methodologies

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes and escalation procedures

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and details

7. Schedule 7 - Technical Environment: Description of technical infrastructure and requirements

8. Appendix A - Contact Details: Key contacts for both parties

9. Appendix B - Report Templates: Standard formats for service level reporting