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1. Content Moderation Standards: Specific standards and procedures for content moderation, included when the service includes content management

2. Crisis Management: Procedures for handling social media crises, included for high-profile clients or sensitive industries

3. Training and Support: Details of training provided to client staff, included when knowledge transfer is required

4. Multi-language Support: Requirements for supporting multiple languages, included for international social media presence

5. Competitive Restrictions: Restrictions on working with competitors, included when exclusivity is required

6. Client Responsibilities: Specific client obligations, included when significant client input or cooperation is needed

7. Disaster Recovery: Detailed disaster recovery procedures, included for critical social media operations

1. Schedule 1: Service Level Metrics: Detailed breakdown of all service level metrics, calculation methods, and measurement periods

2. Schedule 2: Fee Structure: Detailed pricing, including base fees and variable components based on performance

3. Schedule 3: Technical Requirements: Technical specifications, including supported platforms, tools, and integration requirements

4. Schedule 4: Escalation Matrix: Contact details and escalation procedures for different types of issues

5. Schedule 5: Report Templates: Templates for various reports required under the agreement

6. Appendix A: Platform-Specific Requirements: Specific requirements and service levels for each social media platform

7. Appendix B: Security Protocols: Detailed security procedures and requirements