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1. Business Continuity and Disaster Recovery: Required when services are critical to business operations

2. Data Protection and Privacy: Required when personal or sensitive data is processed

3. Security Requirements: Needed for services involving IT systems or sensitive information

4. Transition Services: Required when complex service transition or exit management is needed

5. Third-Party Contractors: Include when subcontractors or third-party providers are involved

6. Compliance Requirements: Needed for regulated industries or specific compliance obligations

7. Innovation and Continuous Improvement: Optional section for long-term strategic partnerships

8. Force Majeure: Recommended for critical services or regions with political/environmental risks

1. Schedule 1: Technical Specifications: Detailed technical requirements and service specifications

2. Schedule 2: Service Level Targets and Calculations: Detailed breakdown of SLA metrics and calculation methods

3. Schedule 3: Pricing and Payment Schedule: Detailed pricing structure, payment terms, and penalty calculations

4. Schedule 4: Escalation Matrix: Contact details and escalation procedures for different types of issues

5. Schedule 5: Operating Level Agreements: Internal support agreements and interdependencies

6. Schedule 6: Service Reports and KPI Dashboard: Templates and formats for service reporting

7. Appendix A: RACI Matrix: Detailed responsibility assignment matrix for all service components

8. Appendix B: Technical Architecture: Documentation of technical infrastructure and dependencies

9. Appendix C: Business Impact Analysis: Analysis of service impact on business operations