Electronic Transactions Act (ETA): Primary legislation governing electronic transactions and contracts in Singapore, establishing legal validity of electronic records and signatures, crucial for online service availability commitments
Personal Data Protection Act (PDPA): Framework for data protection requirements, including data access rights, service availability obligations for personal data, and data portability requirements
Cybersecurity Act: Legislation governing cybersecurity requirements, particularly for critical information infrastructure, including mandatory incident reporting and security measures related to service uptime
Consumer Protection (Fair Trading) Act: Legislation ensuring fair trading practices, service quality guarantees, and consumer rights regarding service availability and performance
Singapore Contract Law: Common law principles governing contract formation, enforcement, and validity of terms and conditions in Singapore
Computer Misuse Act: Legislative framework for computer security requirements, system availability protection, and mandatory cybersecurity measures
Industry-specific Regulations: Sector-specific regulatory requirements that may affect service level agreements and uptime commitments
MAS Guidelines: Monetary Authority of Singapore guidelines applicable for financial services sector, including technology risk management and business continuity requirements
IMDA Frameworks: Info-communications Media Development Authority frameworks and guidelines for technology service providers in Singapore
International Standards: Relevant ISO/IEC standards and international best practices for service level agreements and system availability
Cross-border Service Provisions: Legal requirements and considerations for services provided across international borders, including data transfer and service availability obligations
