PDPA 2012: Personal Data Protection Act - Key legislation governing the collection, use, disclosure, and care of personal data in Singapore. Essential for SLA reporting involving personal data handling.
Electronic Transactions Act: Framework for electronic transactions and digital signatures in Singapore, relevant for electronic service delivery and reporting mechanisms in SLAs.
Singapore Contract Law: Common law principles governing contract formation, execution, and enforcement in Singapore, fundamental to SLA validity.
Competition Act: Chapter 50B legislation governing fair competition and market conduct, relevant for service pricing and market behavior provisions in SLAs.
IMDA Regulations: Infocomm Media Development Authority regulations applicable to IT and telecommunications services, including service standards and reporting requirements.
MAS Guidelines: Monetary Authority of Singapore guidelines relevant for financial services SLAs, including technology risk management and outsourcing requirements.
Healthcare Services Act: Regulatory framework for healthcare services, including requirements for service standards and reporting in healthcare-related SLAs.
ASEAN Data Protection Framework: Regional framework for personal data protection, relevant for cross-border service provision within ASEAN countries.
SS 564: Singapore Standards for Green Data Centres, providing guidelines for environmental sustainability in IT service delivery.
ISO/IEC 20000: International standard for IT Service Management, providing framework for service quality management and reporting.
TR 46: Technical Reference 46 - Singapore's standard for cloud service providers, defining service levels and reporting requirements.
Consumer Protection (Fair Trading) Act: Legislation protecting consumer interests in service agreements, including requirements for fair contract terms and service delivery.
Unfair Contract Terms Act: Legislation regulating unfair terms in contracts, ensuring balanced and reasonable SLA provisions.
