Personal Data Protection Act (PDPA): Key legislation governing personal data handling, including breach notification requirements, cross-border data transfer restrictions, and data protection obligations during incident management
Cybersecurity Act 2018: Legislation focusing on cybersecurity standards, incident reporting requirements for critical information infrastructure, and mandatory response time requirements for security incidents
Electronic Transactions Act: Framework governing electronic contracts, signatures, and records, ensuring legal recognition and validity of electronic agreements in SLAs
Consumer Protection (Fair Trading) Act: Legislation ensuring fair contract terms, service quality standards, and protection of consumer rights in service agreements
Computer Misuse Act: Law defining security incidents, establishing reporting requirements for cyber incidents, and outlining legal obligations in case of breaches
Singapore Contract Law: Fundamental legal framework governing contract formation, consideration, enforceability, and termination clauses in Singapore
MAS Guidelines: Regulatory guidelines from Monetary Authority of Singapore applicable to financial sector SLAs and incident management
IMDA Standards and Guidelines: Technical and operational standards set by Info-communications Media Development Authority for service management
ISO/IEC 20000: International standard for IT Service Management providing best practices for SLA and incident management
SS 584: Singapore Standard for IT Service Management specifying local requirements and best practices for incident handling and service delivery
