Consumer Protection (Fair Trading) Act (CPFTA): Primary legislation governing consumer rights and fair trading practices in Singapore. Sets framework for consumer protection against unfair practices and requirements for clear communication of terms and conditions.
Consumer Protection (Trade Descriptions and Safety Requirements) Act: Legislation ensuring accurate descriptions of goods and services, particularly relevant for explaining the items or services being cancelled in the refund letter.
Cancellation of Contracts Cooling-Off Period regulations: Regulations specifying cooling-off periods and refund requirements, especially important for direct sales or time-share contracts.
Electronic Transactions Act: Legislation governing the validity of electronic communications and transactions, applicable when the original transaction or cancellation is conducted electronically.
Monetary Authority of Singapore (MAS) Guidelines: Regulatory guidelines specific to financial services transactions, including specific requirements for refunds in financial products.
Singapore Contract Law: General principles of contract law in Singapore, covering requirements for valid termination of contracts and obligations regarding refunds.
Personal Data Protection Act (PDPA): Legislation governing the handling of personal information in business transactions, including requirements for data protection and privacy during the cancellation process.
